Pro-ductivity Systems offers reliable, affordable software solutions to industries concerned with training compliance. Based in Pittsburgh, PA, the first has an established customer base since 1997.

Market Space: Training and Learning Management, Course and presentation authoring, Website design & development, Instructor-led and Web-based training classes.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Training Telesales/Inside Sales

Contract Project Opportunities exist for the following positions:

Business Developer
Instructional Designer
Instructor
Document Design/Developer
Graphic Design/Developer
Training Manager
Project Manager

All positions require a minimum of a Bachelor's Degree; and advanced degree is preferred,

a minimum of two years experience in your field of expertise (sales,delivering/developing interactive adult training in a business environment [preferably computer software training]), and

a strong background in Windows, Office 97, consulting, time management, and project reporting.

Additional knowledge and skill that is helpful would be one or more years' experience in one or more of the following:

• coursework or proven experience as needed by a particular project in web-related topics,
• use of Information Mapping techniques,
• courseware development,
• training,
• Web page design and development, Web content development,
• online help development,
• CBT,
• EPSS or multimedia design/development,
• online knowledge base/database development,
• distance learning and
• salesforce automation.

Training Telesales/Inside Sales Support

Responsible for selling Pro-ductivity Systems software products and services within North America using telephone, e-mail and other forms of customer communication; and for meeting and exceeding the assigned sales and revenue quota.
The Sales Support Representative will help improve the productivity of and revenue generated by the sales organization. The successful candidate will accomplish this objective through increasing the quality and quantity of contacts, prospects and leads at every stage of the sales funnel. As a result of this individual’s efforts, the sales team will be able to spend more of their time on high value selling activities focused on qualified leads who have a compelling reason to buy our products in a pre-determined timeframe, an approved budget for the purchase of technology and services, a process for making the purchase decision and identified decision makers who can execute a purchase when the decision has been made.
Duties and Responsibilities and desired attributes:

• Hunter / Farmer: Both
• Vertical industries: Pharmaceutial, Industrial, any ISO, HIPAA and FDA or other training compliance oriented industry
• Territory: US
• Promote the sales of company products and services through direct solicitation via telephone and the internet;
• Create and track results of lead generation campaigns;
• Outbound calling to find prospects;
• Confident, cold calling skills ;
• Qualify to agreed level before passing to sales
• Follow up on leads generated and provided;
• Communicate effectively in oral and written form;
• Use effective interpersonal communication techniques;
• Establish and maintain credibility;
• Desire to meet or exceed customer expectations ;
• Serve as a liaison between customers and appropriate company personnel to resolve customer questions and problems;
• Take inbound orders: Use company contact management software to prospect, quote, forecast, and close business;
• Maintain detailed notes on all account activity;
• Conduct a needs assessment survey;
• Determine projects that are appropriate for course instructional design, training software, website design/development and training programs;
• Demonstrate effective time and contact management skills by recording/analyzing contact details and reporting regularly;
• Schedule effective demonstration appointments;
• May assist other telesales/internet representatives as needed;
• Maintain positive outlook and self-motivation;
• Ensure actions are consistent with goals and objectives;
• Adapt strategies and solutions given change;
• Incentive driven;
• Ability to learn new products and services;
• Willingness to contribute to strong morale and spirit in team sales approach ;
• Strong time management skills ;
• Comfort with high level of accountability;
• Basic knowledge of how business and training works*;
• Strong critical thinking/analytical skills;
• Self-motivated
• Ability to work in an unstructured environment and adapt to changing needs and requirements
• A ‘Do what it takes to get it done’ approach to the job
• Bonus attributes - Demonstrated interest in or experience with topics related to human services
• * -- Willing to attend 2 days of onsite on-the-job training covering communication, training software as well as focused training sessions from time-to-time.

Education: Bachelors degree in applicable discipline and training in business, marketing or sales

Related Experience/Skills Required:

• A minimum of 2-3 years of outbound telesales or direct sales experience


• Must have knowledge of Microsoft Office; ACT2000 is desirable


• Hi-Tech/software industry sales experience preferred


• Candidates should be able to pick up on technical aspects of the position quickly in order to present to the user base confidently and in a timely manner.

Business Developer

A Business Developer is responsible to identify new business opportunities in the target market of a particular vertical industry and Human Resources/Training/Information Technology professionals for our software products and services. The successful candidate will have information collection and analysis skills. Compensation is arranged either as part of an on-the-job training program or commission basis. The successful candidate will perform and possess the following knowledge, skills and abilities:

Duties and Responsibilities and desired attributes:

• Hunter / Farmer: Hunter
• Vertical industries: Pharmaceutial, Industrial, any ISO, HIPAA and FDA or other training compliance oriented industry
• Territory: US
• Research/identify potential business contacts;
• Contact 50 prospective customers daily with most leads provided;
• Conduct a needs assessment survey;
• Determine projects that are appropriate for course instructional design, training software, website design/development and training programs;
• Communicate effectively in oral and written form;
• Use effective interpersonal communication techniques;
• Establish and maintain credibility;
• Demonstrate effective time and contact management skills by recording/analyzing contact details and reporting regularly;
• Schedule effective demonstration appointments;
• Maintain positive outlook and self-motivation;
• Ensure actions are consistent with goals and objectives;
• Adapt strategies and solutions given change;
• Basic knowledge of how business and training works*;
• Strong critical thinking/analytical skills;
• * -- Willing to attend 2 days of onsite on-the-job training covering communication, training software as well as focused training sessions from time-to-time.

Instructional Designer

The successful candidate will perform and possess the following knowledge, skills and abilities:

• Determine projects that are appropriate for instructional design
• Conduct a needs assessment
• Assess the relevant characteristics of learners/trainees
• Analyze the characteristics of a setting
• Analyze the characteristics of a setting
• Perform job, task and/or content analysis
• Write statements of performance objectives
• Develop the performance measurements
• Sequence the performance objectives
• Specify the instructional strategies
• Design the instructional materials
• Evaluate the instruction/training
• Design the instructional management system
• Plan and monitor instructional design projects
• Communicate effectively in visual, oral and written form
• Interact effectively with other people
• Promote the use of instructional design

Instructor

The successful candidate will perform and possess the following knowledge, skills and abilities:

• Analyze course materials and learner information
• Ensure preparation of the instructional site
• Establish and maintain instructor credibility
• Manage the learning environment
• Demonstrate effective communication skills
• Demonstrate effective presentation skills
• Demonstrate effective questioning skills and techniques
• Respond appropriately to learners' needs for clarification or feedback
• Provide positive reinforcement and motivational incentives
• Use instructional methods appropriately
• Use media effectively
• Evaluate learner performance
• Evaluate delivery of instruction
• Report evaluation information

Document Design/Developer

The successful candidate will perform and possess the following knowledge, skills and abilities:

The successful candidate will have information collection and analysis skills, and the ability to work with customer to solve problems, manage customer expectations and project tasks for self and others.
Background to include 3 - 5 years document development experience, in both paper and online reference/help systems. Intranet/Internet documentation development experience needed. Knowledge of Information Mapping's technique is preferred.

Graphic Design/Developer for web and print materials

Under general supervision, designs electronic and printed materials, exhibit elements, and/or illustrations for a variety of publications, displays, and other media, as appropriate.

DUTIES AND RESPONSIBILITIES:

1. Conceptualizes, designs, and produces curriculum, training, and/or promotional materials such as flyers, ads, brochures, logos, office signage, exhibits, and/or displays.
2. Designs and produces camera-ready art including graphs, charts, clip art, posters, digitization of graphics, line-art, and/or photos.
3. Creates electronically-designed page layouts and imports word processing files into page layouts, as appropriate to the position; may develop and produce web-based graphics, as requested.
4. Able to resize .jpg files for thumbnail and enlarged photos (results having clarity and integrity); recolor and sharpen or touch up electronic graphic files; knowledge of various electronic graphic file formats; able to convert formats and retain image clarity.
5. Produces technical and scientific illustrations for presentations and/or publication, as appropriate to the requirements of the position.
6. Consults with customers and staff to identify their graphics needs, budget constraints, and reasonable deadlines for the project; serves as a liaison between the client and printers/publishers.
7. Coordinates the printing production process to ensure quality: writes printing and other reproduction specifications (selects ink, paper, and print quality); inspects proofs for accuracy; recommends contractors (typesetters, printers, illustrators, photographers, cartographers).
8. Writes and edits basic copy, as appropriate, which may include press releases in some instances.
9. May coordinate a graphics or photographic library and/or maintain digital records.
10. May provide technical computer support and install software programs.
11. May coordinate and lead the work of others.
12. Performs miscellaneous job-related duties as assigned.
13. Optional plus: Basic knowledge of web technology such as HTML for understanding of how and where web graphics will display on a web page.

MINIMUM JOB REQUIREMENTS:

Vocational / technical training with 3 to 5 years experience directly related to the duties and responsibilities specified.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of principles and practices of graphic design.
• Ability to communicate effectively, both orally and in writing.
• Ability to create and produce graphic materials using a range of media, methods, techniques, and equipment.
• Knowledge of graphic layout and photographic requirements and procedures.
• Skills in the utilization of specified computerized graphic design programs.
• Ability to analyze graphic and technical information and create interpretive illustrations.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Budget development and management skills as related to the production of new digital or traditional media communications.
• Ability to analyze and interpret user graphic requirements.
• Knowledge of printing and/or reproduction processes and techniques.
• Knowledge of printing procedures and requirements.
• Ability to develop print and/or reproduction specifications.

DISTINGUISHING CHARACTERISTICS:

Position requires: a) Creating and designing printed materials, exhibit elements and/or illustrations; b) creating electronically designed page layouts; c) producing camera-ready art; d) consulting with customers and staff to identify their graphic needs, including budget and project deadlines; and e) writing and editing basic copy in the completion of media projects.

WORKING CONDITIONS AND PHYSICAL EFFORT:


• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.

Training Manager

The successful candidate will perform and possess the following knowledge, skills and abilities:

• Assess organizational, departmental and program needs
• Develop plans for the department and programs
• Link human performance to the effectiveness of the enterprise
• Apply instructional system design and development principles
• Ensure the application of effective training principles
• Evaluate the instructional design, development and delivery function
• Apply the principles of performance management to own staff
• Think critically when making decisions and solving problems
• Ensure actions are consistent with goals and objectives
• Adapt strategies and solutions given change
• Produce effective and efficient solutions
• Develop and sustain social relationships
• Provide leadership
• Use effective interpersonal communication techniques
• Communicate effectively orally and in writing

Project Manager

The Project Manager is responsible for managing engagements with customers on a day-to-day basis.  This includes creation of project plans, designs strategies, curricula, and specific designs.  The Project Manager also ensures that the project team's output conforms to the design in a quality manner, and that this is consistent with the needs and expectations of the client.

Key responsibilities include:

Quality and Communications

The Project Manager is responsible to the client for deliverables that meet or exceeds their needs and expectations within the budget and timeline provided.  To do this the Project Manager will:

• establish and communicate a project plan to the client at the start of each project, and provide regular updates against the plan to the client
• work with the Business Unit Manager to manage the client's expectations throughout the project
• serve as lead designer and ensure that all materials delivered to  the client conform to the design and meet quality standards, and
• review project team members' work and provide feedback as appropriate.