quoted from Brandon Hall newsletter
Competency-Based Management
Training
A competency is any knowledge, skill, personality characteristic or behavior
which can be shown to distinguish an organization's most effective managers
from average managers. Through managerial competency analysis conducted on a
significant sample of the organization's managers (at each level to be
included in the training seminar), the organization's distinctive set of
competencies is identified. A training seminar is then designed to teach what
the superior organization managers do. The training is performed on-site.
Larger organizations are encouraged to develop
in-house capacity to train the competency seminar through a trainer training
and certification program. A sample competency program based on generic
competencies might include:
- Learning
Styles
- Optimizing
Resources
- Human
Motivation
- Delegating
- Self-concept
- Monitoring
- Assessment/Profiling/Feedback
- Rewarding
- Goal-setting
- Disciplining
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- Taking
Initiative
- Skillful Use of
Influence
- Planning/Organizing
- Developing
Subordinates
- Teambuilding
- Understanding/Helping
- Positive
Expectations
- Situational
Assessment
- Realistic
Expectations
- Decision-Making
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Structure of Competency-Based Training:
JOB COMPETENCY ANALYSIS ON JOB(S)
INTERVIEWS/SURVEYS ON TOP PERFORMERS
INTERVIEWS/SURVEYS ON AVERAGE PERFORMERS
THREE DAY TRAINING PROGRAM CREATED
PARTICIPANT MANUAL WRITTEN
INSTRUCTOR GUIDE WRITTEN
TRACKING METHOD FOR COMPETENCY USE DEVELOPED
COMPETENCY BASED PERFORMANCE APPRAISAL DEVELOPED
GOAL SETTING ACTION PLANNING SYSTEM
ACHIEVEMENT INCENTIVE PROGRAM WRITTEN
COMPETENCY BASED TRAINING CONDUCTED
TRAINER TRAINING FOR IN-HOUSE CAPABILITY
CERTIFICATION OF TRAINER(S)
COMPETENCY
USE RELATED TO INDIVIDUAL AND ORGANIZATIONAL PERFORMANCE
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